What you need to know about visiting the spa under the Covid Framework

Right now is an unprecedented time where decisions are based on your health and safety are a priority.  We’d like to share a few facts for you to consider.

    • As we move into the Covid Framework, we are mandated by the government to only be able to treat fully vaccinated guests at the Red and Orange settings.  We will be requiring to sight your Covid Passport before we are able to begin your appointment, and we ask that you only make an appointment if you know you are able to show us this.  Remember we didn’t make these rules, so please respect this requirement of us.
    • If you are wanting to buy a gift voucher or retail, we just ask that you scan in using the Covid tracer app please, and your vaccination status is unimportant.
    • We take the trust you place in us seriously, and will be following protocols on vaccination requirements and PPE 
    • Contact-less online shipping is available of all products and gift vouchers
    • Gift vouchers are also available via email as e-vouchers

What we ask of you please:

    • If you are showing any symptoms of being unwell such as a runny nose, cough, temperature, sneezing that to keep everyone safe you reschedule your appointment
    • If you have been in contact with anyone who is ill with Covid, we ask you to also please wait until you have received a negative test
    • Please show your vaccine passport before your treatment begins and use the government tracing app on arrival and reconfirm your contact details with us when you arrive at the spa
    • Wear a mask into the spa and to/from your treatment room, and in the treatment room where possible
    • That you are mindful of the spaces of others and keep a 2m distance please

What we are doing to keep you safe:

    • All of our team are fully vaccinated
    • Any team member unwell will be required to stay home
    • Morning health check conversations with the team
    • Hand santiser available for team and guest use
    • Mandatory hand washing between all guests
    • PPE to be worn by therapists including shields and masks for close contact work at 3.3/Red, and masks for all treatments at Level 2
    • Fresh linen for every guest
    • Linen to be washed on heat cycle and placed in machine wearing gloves
    • Disposable items used (hair bonnet, spatulas, gauze coverings, g-string, tissues, paper towels)
    • UV sterilisation of all equipment
    • Disinfecting all surfaces between guests
    • Contact-less payment only accepted (Paywave)
    • Restriction of guests in waiting/reception areas to practice social distancing, or to go directly to treatment room
    • Contact tracking of anyone entering the premises