How long is a gift voucher valid for?
Our gift vouchers are valid for 6 months from date of issue.
My voucher has expired. Can I still use it?
We do have a grace period so if your voucher has expired in the last couple of months it is generally ok. Please contact us.
Can I use my gift voucher at any Forme Spa?
Yes, gift vouchers can be redeemed at any of our 11 spas.
Where can I buy a gift voucher?
For your convenience, you can order gift vouchers online or buy from any of our Forme Spa locations. We can deliver to an address of your choice.
How are the gift vouchers presented?
Gift vouchers are beautifully presented in a gift envelope, so they look pretty! Or via e-certificate for your convenience.
Is my gift voucher refundable?
No, gift voucher purchases are non-refundable and our cancellation policy applies.
I’ve gone to book online but it’s asking me for a credit card and I want to use my voucher?
The credit card is just a means of securing your booking. A $1 hold is placed on the card and then reversed, and you can still use your voucher to pay for the treatment at the spa.
Do I have to choose a specific treatment, or can I just have a dollar value?
You can select either option, a specified dollar amount, or specific spa treatment or spa package
My voucher says it is for a treatment but I want to use it for another treatment. Is that ok?
Generally yes, unless it was a special promotion. But talk to us as we want you to be happy.
How soon can I get my gift voucher if I buy it online?
Email vouchers are sent automatically immediately. For couriers, you will generally receive your gift voucher within 2 working days, however rural areas may take longer and there can be delays with couriers during the Christmas period. We will email you a confirmation when we have processed your order. For any issues with voucher delivery, please email email@example.com
What is the cost for sending a voucher by courier?
Delivery is $7.50 for a courier delivery and we will email you a track and trace number.
Do I get loyalty points when I buy a voucher:
Yes, the person purchasing the voucher receives the loyalty points