Check In To Check Out on Stress
We want to ensure that your time with us is a wonderful experience and that we give you the full WOW service. We just have a few ground rules to make sure we get off to a great start!
For new guests, please arrive 15 minutes before your treatment to allow time for us to get to know you better by getting your preferences and background information. For all guests, late arrival will mean we have to cut your treatment short as we can’t hold up the guest after you who has arrived on time so please try to be there in time to catch your breath and relax before your treatment.
All prices are GST inclusive and subject to change without notice. We accept major credit cards – Visa/Mastercard/Alipay/America Express/WeChat Pay and eftpos/debit cards. All treatments must be paid on or before the day you have them.
Don’t Leave Us Hanging
Like many businesses, we rely on having our team happily booked to be able to price our treatments accordingly. If you cancel at short notice that means we have a period of time where we have costs of wages and running the business and most likely will have turned away other guests earlier, as we may not have time to resell your time slot. We require either a credit card or valid voucher number to secure your appointment time with us. This will only be charged if you no-show or cancel your appointment within 24 hours notice (48 hours for bookings for 2 or more guests), with a 50% charge for changes or cancellations within 24 hours and 100% for no-show/failure to arrive for your appointment.